Shipping policy

Shipping policy

UPDATES summer 2026

PLEASE NOTE SHIPPING TO P.O BOXES WILL REQUIRE AN EXTRA $10-45 IN EXTRA SHIPPINGH FEES ON TOP OF YOUR SHIPPING TOTAL

IF POSSIBLE PLEASE SHIP TO A WORKPLACE OR ALTERNATIVE ADDRESS TO KEEP SHIPPING FEES LOW AND TO SPEED UP SHIPMENTS     

 

Chris's House will send you an e-mail/phone you to confirm shipping details and order detail to guarantee accuracy and proper street address

Returned shipments will incur a $40 transit fee and return shipping issued by the carrier. This applies to all shipments sent from Chris's House 

Chris’s House ships your order from our shop in Hamilton, Ontario Canada 

we ship all packages within 2 operational business days {usually same day} of order received.

Lost and Damaged items are always handled on a case by case scenario

Tracking info is automatically sent to you via e-mail and you will be able to follow your order all the way to your doorstep. Carriers have different methods of order tracking however most are fantastic and work properly.

When will I get my order? 

Canadian Orders 

Ontario & Quebec residents  approx 2-5 business days

all other provinces and territories  3-8 business days

Orders For Contiguous United States of America

*What affects a slower-than-usual order delivery time? Weather, Postal Strikes, Forrest Fires, Construction etc.

**Also note that in high volume shipping times, Novemeber 15th- January 15th delays can be expected with all carriers, expedited shipping does NOT mean you will get your goods any faster than standard. Chris's House wants to see you have your cars and parts as fast as possible, however we are not the shipping carrier and work within the ecosystem we all have 

*** Rural addresses may also take additional lead time for delivery

Shipping returns are due to no signature/ undeliverable will be returned to us and be reshipped to you at an additional cost for both return shipping to us and the cost to reship your order back. This can be very costly and we recommend being very careful when completing your order. We also recommend reaching out to us IMMEDIATELY if a potential delivery address will occur. 

Order Return Policy

YOU MUST EMAIL/CALL US TO ATTAIN AN RMA NUMBER. All potential issues can be solved and we are here to help

To return your product, you should mail your product to 

Chris House    259 Cannon St East, Hamilton, Ontario, L8L 2B5

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

We recommend using a trackable shipping service with shipping insurance to ensure reliable delivery. We do not guarantee that we will receive your returned item.